babubb Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data babubb collects, how we use it, how we protect it, and what rights you have over your information as a player on our platform.
1 Introduction
This Privacy Policy (the "Policy") describes how babubb (referred to as "babubb", "we", "us", or "our") collects, uses, stores, shares, and protects personal information that you (the "Player", "User", or "Account Holder") provide to us, or that we gather automatically, when you access or use the babubb online casino and sports betting platform at babubb.app.
By registering an account on babubb or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the babubb platform.
This Policy should be read alongside babubb's Terms and Conditions, which are incorporated by reference. In the event of any conflict between this Policy and the Terms and Conditions on a data-related matter, this Policy shall prevail to the extent of that inconsistency.
This Policy applies to all personal data collected through the babubb website at babubb.app, through any babubb mobile web experience, through communications sent to our support team, and through any promotional activity associated with the babubb platform. It does not apply to third-party websites that may be linked from our platform โ those sites operate under their own privacy practices.
2 Personal Data We Collect
babubb collects personal data in two primary ways: information you provide to us directly, and information gathered automatically through your use of the platform. The categories of personal data we may collect include the following:
Full legal name, date of birth, gender, and a copy of a government-issued identity document (such as a National ID card or passport) where required for verification purposes.
Email address, mobile phone number, and residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal details within Bangladesh.
Payment method details used for deposits and withdrawals, including bKash wallet numbers, Nagad account references, Rocket account references, Upay details, and partial card details for Visa and Mastercard transactions. Full card numbers are never stored by babubb directly.
Records of games played, bets placed, wagering amounts, wins, losses, bonus usage, session durations, and any self-imposed limits or responsible gaming settings applied to your account.
IP address, browser type and version, device type, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6), pages visited, session duration, referral source, and cookie identifiers.
The content of any messages, emails, or support requests you send to babubb, including details of any complaint, query, or responsible gaming concern raised with our team.
3 How We Use Your Personal Data
babubb processes personal data only for defined, legitimate purposes. We do not sell your personal data to any third party. The primary purposes for which we use the data we collect are as follows:
To create and administer your babubb account, verify your identity and age (minimum 21 years), process your registration, maintain the security of your account, and enable you to log in and access platform services.
To process deposits made via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank; to process withdrawal requests to your registered payment method; to maintain accurate financial records; and to investigate any disputed transaction.
To conduct anti-money laundering (AML) checks, comply with Know Your Customer (KYC) obligations, screen against sanctions lists, detect and prevent fraudulent activity, and fulfil any reporting obligations required under applicable law. babubb maintains a strict zero-tolerance policy on financial crime.
To analyse how players use the platform, identify technical issues, optimise game performance, personalise your experience (for example, surfacing cricket betting markets relevant to BPL or T20 World Cup schedules), and develop new features and services.
To monitor gaming activity for indicators of problem gambling, apply any limits or exclusions you have requested, proactively reach out where our systems identify potentially harmful patterns, and fulfil our duty of care to all players on the platform.
Where you have given your consent, to send you promotional emails, SMS notifications, or in-platform messages about babubb offers, bonuses, seasonal promotions (such as Eid specials or Pohela Boishakh events), and new game launches. You may withdraw marketing consent at any time by contacting [email protected] or by using the unsubscribe mechanism in any marketing message we send.
To respond to your enquiries, resolve complaints, process responsible gaming requests, and maintain records of our communications with you for quality assurance and dispute resolution purposes.
4 Legal Basis for Processing
babubb processes personal data on the following legal grounds, depending on the nature of the processing activity:
- Contractual necessity โ processing required to fulfil our obligations under the Terms and Conditions you accepted when registering your account, including account management, transaction processing, and customer support.
- Legal obligation โ processing necessary to comply with applicable laws and regulations, including KYC, AML, age verification, and any lawful direction from a competent authority.
- Legitimate interests โ processing carried out to pursue babubb's legitimate business interests, including fraud detection, platform security, and service improvement, provided those interests are not overridden by your rights and interests.
- Consent โ processing based on your freely given, specific, and informed consent, in particular for direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.
5 Sharing Your Personal Data
babubb does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your personal data with trusted third parties in the following limited circumstances:
We share necessary financial data with payment service providers โ including bKash, Nagad, Rocket, Upay, and card processing partners โ to the extent required to process your deposit and withdrawal transactions. These providers are contractually bound to use your data only for that purpose.
Our game content is supplied by third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. These providers may receive anonymised or pseudonymised session and gameplay data necessary to deliver their games and to maintain the integrity of their RNG certification. They do not receive your full personal profile.
To fulfil our KYC obligations and verify player age, babubb may share identity documents or data points with third-party identity verification service providers. These providers process your data solely on our behalf and are bound by strict confidentiality obligations.
Where required by applicable law, regulation, court order, or a lawful direction from a competent authority, babubb may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies. babubb will notify affected players of such disclosures wherever legally permissible to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of babubb's business, personal data held by babubb may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this Policy.
6 Cookies & Tracking Technologies
The babubb platform uses cookies and similar tracking technologies to provide you with a seamless, personalised browsing experience, to maintain your session security, and to analyse how the platform is used so that we can continue to improve it.
Cookies are small text files placed on your device when you visit babubb.app. They do not contain executable code and cannot be used to access any files stored on your device. The types of cookies we use include:
- Essential cookies โ required for the platform to function. These include session authentication cookies that keep you logged into your account during a browsing session. Disabling these cookies will prevent you from using core platform features.
- Functional cookies โ used to remember your preferences, such as your preferred language, currency display (BDT / เงณ), and responsible gaming settings, so that they persist across sessions.
- Analytical cookies โ used to collect anonymised data about how players navigate the site, which pages are most popular, and where users encounter difficulties, allowing us to improve the platform experience.
- Marketing cookies โ where you have consented, used to deliver promotional content relevant to your interests and to measure the effectiveness of our campaigns.
You can manage your cookie preferences through your browser settings. Clearing or blocking cookies may affect the functionality of certain parts of the babubb platform. For further information or to exercise your cookie preferences, contact [email protected].
7 Data Retention
babubb retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, and to resolve any disputes or enforce our agreements. The following general retention principles apply:
- Account data and transaction records are retained for a minimum of five years from the date of the last transaction on your account, in accordance with applicable financial crime prevention obligations.
- Identity verification documents are retained for as long as your account remains active and for a minimum period thereafter as required by applicable KYC regulations.
- Customer support communications are retained for a minimum of two years from the date of the last interaction, or longer where the communication relates to an unresolved dispute.
- Marketing preference records are retained until you withdraw consent or request deletion, at which point they are updated promptly.
- Technical and device data collected via cookies and analytics tools is typically retained in anonymised or aggregated form for up to 24 months.
When personal data is no longer required for any of the purposes listed above, babubb will securely delete or anonymise it in accordance with its internal data disposal procedures.
8 Data Security
babubb implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the babubb platform.
- Encrypted storage of sensitive personal and financial data at rest.
- Access controls ensuring that only authorised babubb personnel with a legitimate business need may access your personal data.
- Regular security assessments and penetration testing of the platform's infrastructure.
- Secure handling procedures for identity documents submitted for KYC verification.
While babubb takes every reasonable precaution to safeguard your data, no internet-based system can be guaranteed to be completely free from security risk. You are responsible for maintaining the confidentiality of your account login credentials and for logging out of your account after each session, particularly on shared devices. If you suspect that your account has been accessed without your authorisation, please contact us immediately at [email protected].
Never share your babubb password with anyone, including babubb support staff. Our team will never ask you for your password. Use a unique, strong password for your babubb account and avoid reusing passwords from other services.
9 Your Data Rights
As a registered player on the babubb platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact babubb's support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and in accordance with applicable law.
You have the right to request a copy of the personal data we hold about you, together with information about how and why we process it.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update basic contact details directly within your account settings where this functionality is available.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Please note that we may be required to retain certain data to comply with legal obligations โ in such cases we will inform you of the data we are obliged to retain and the reason for doing so.
In certain circumstances, you may request that we limit the processing of your personal data โ for example, while the accuracy of the data is being contested or while an objection to processing is being assessed.
Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
If you believe that babubb has not handled your personal data in accordance with this Policy or applicable law, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us directly first so that we have the opportunity to address your concern promptly.
10 Children's Privacy
The babubb platform is strictly intended for adults aged 21 years or older. babubb does not knowingly collect, process, or store personal data from any individual under the age of 21. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any deposited funds via the original payment method.
If you are a parent or guardian and believe that your child may have registered on the babubb platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
11 Changes to This Privacy Policy
babubb reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make a material change to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or a prominent notice on the platform prior to the change taking effect.
Your continued use of the babubb platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we handle your personal data. If you have any questions or concerns about any change to this Policy, please contact [email protected] before continuing to use the platform.
12 Contact Us About Privacy
If you have any questions, requests, or concerns relating to this Privacy Policy or to babubb's data handling practices, please reach out to us. Our support team handles all data-related enquiries with strict confidentiality.
Email our support team at [email protected] with the subject line "Privacy Enquiry" and a clear description of your request. We aim to acknowledge all privacy-related enquiries within two business days (Bangladesh Standard Time, UTC+6) and to resolve them within a reasonable timeframe.
Please include your registered account username or the email address associated with your babubb account in any privacy-related correspondence so that we can locate your records promptly and respond accurately.
Our Privacy Commitments
Six principles that guide the way babubb handles your personal data every day.
Every connection to babubb.app is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal data are transmitted securely at all times.
babubb does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is used only to operate and improve the platform and to comply with legal obligations.
We collect only the personal data that is genuinely necessary for the purpose it is intended. We do not gather excessive or irrelevant information about our players.
This Policy clearly explains every category of data we collect, every purpose for which we use it, and every type of third party with whom we may share it. No hidden data practices.
You have the right to access, correct, restrict, or request deletion of your personal data at any time by contacting [email protected]. We process all rights requests promptly and with full transparency.
babubb enforces a minimum age of 21 years across all accounts. Any account found to belong to a player under 21 is closed immediately, with all deposited funds returned via the original payment method.
Questions or Concerns?
Our support team is available around the clock to assist with any privacy-related query. You can also review our Terms & Conditions, explore our Responsible Gaming tools, or visit the babubb Casino to start playing safely.